Frequently Asked Questions (FAQs)

  • What is Ramyn Al Kanz?
    Ramyn Al Kanz is a UAE-based online store offering a variety of products with free delivery and cash on delivery service.

  • Do you deliver all over the UAE?
    Yes, we provide delivery across all Emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

  • Do you offer international shipping?
    Currently, we only deliver within the UAE.

  • How long does delivery take?
    Delivery typically takes 3 to 7 business days depending on your location.

  • Is delivery really free?
    Yes, delivery is free on all orders within the UAE.

  • Can I pay with cash?
    Yes, we offer Cash on Delivery for all orders.

  • Can I track my order?
    Yes, you will receive tracking details once your order is shipped.

  • How do I cancel my order?
    Orders can be canceled within 24 hours of placement by contacting us via email.

  • What happens if my order is damaged?
    If your order arrives damaged, contact us immediately with photos and we will arrange a replacement or refund.

  • Do you offer returns?
    Yes, we accept returns within 7 days if the product is unused and in original packaging.

  • How do I request a refund?
    You can email us at jadexohub@gmail.com with your order number and details.

  • Are all products original?
    Yes, we ensure all our products are authentic and sourced from trusted suppliers.

  • Can I change my delivery address after ordering?
    Yes, you can request a change before the order is shipped.

  • Do you have a physical store?
    No, we operate exclusively online to keep prices low and service fast.

  • Do I need an account to order?
    You can order as a guest or create an account for faster future checkouts.

  • Is my information secure?
    Yes, we use advanced encryption to protect your personal and payment data.

  • Do you offer discounts or promotions?
    Yes, we regularly offer seasonal discounts and promotional deals.

  • How can I contact customer service?
    You can reach us anytime via email at jadexohub@gmail.com.

  • Can I return sale items?
    Sale items may not be eligible for return unless they are defective or damaged.

  • What payment methods do you accept?
    We currently accept Cash on Delivery and online payment methods where available.